We understand that your privacy is important to you and we care about how your personal information is used.
We are IDA Games Ltd, a limited company registered in England under company number 10341967. Our registered office is at: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
Personal information is any information about you that enables you to be identified. Personal information covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
We collect personal information when you interact with the Services or choose to interact with us via other means. The personal information collected will depend on the interaction, but may include account, profile and contact information; device and connection information and logs.
When using our Sites, we collect information about your device, hardware and software, including:
We also collect information related to your activity on our Sites including:
When you create, manage, or access your account using the Services, we may collect the following information from you:
Please note: depending on how you interact with the Services, your username could be shown to others. We therefore suggest that you use a pseudonym instead of something that could reveal your identity.
Where the Services enable you to choose to create or manage a public profile, we may also collect the following information from you:
If you do not wish to supply the above account or profile information, your access to some of the Services may be limited.
We may also ask you for additional information when you enter a competition, promotion, take a survey, or report an issue with the Services.
When you use our Game, we collect data relating to your device, hardware and software, and activity in the Game, including:
When you experience issues in the Game, you may choose to submit to us via the Game client tools:
You may also choose to submit to us elsewhere through the Services your game log file and system config files. Please note: log files and system config files will contain information about your computer.
We may collect information about you from third party services depending on your activity with the Services, for example, when accessing the Game through Steam.
We only process personal information when we have a lawful basis for doing so:
We use the information that we collect to provide, secure, maintain, and improve the existing Services and to develop new ones, including:
We may use your personal information to communicate with you, for example, sending you an email in the following situations:
With your permission, we may use your personal information for marketing purposes, including:
You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
Due to the nature of our Game, personal information is shared through the Services. Other ways that we may share personal information are explained in the following sections. We do not sell your personal information to third parties.
Our online Game requires players to choose a username, which may be shared with other users of our Game and Services, for example:
Our Sites include forums, blog comment sections, and wikis. Any information that you choose to provide to these Sites should be done so with the understanding that it may be read, copied, downloaded, or used by any member of the public. We strongly recommend that you carefully consider the sensitivity and possible implications of any information you submit to our Services. Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time. Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us.
We may share personal information with other companies and organisations in order to provide, secure, maintain, market, and improve our Services. For example, we use third party service providers for:
If any of your personal information is required by a third party, we will take steps to ensure that it is handled safely, securely, and in accordance with your rights.
In some limited circumstances, we may be legally required to share certain personal information, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
Personal information that we collect may be transferred to, stored and processed, both inside and outside the European Economic Area ("EEA").
Where our third party service providers are located outside the EEA, we will only transfer your personal information to countries that the European Commission has deemed to provide an adequate level of personal information protection. More information is available from the European Commission. Whenever we transfer your personal information we take steps to protect it.
Personal information collected through our Services is transferred using encryption protocols. We store your personal information on secure servers in the EEA, using industry standard technology and best practises. We take the security of personal information very seriously, and implement measures to protect it from loss and any unauthorized access.
It is your sole responsibility for maintaining the confidentiality of any passwords that you may use to access our Services. It is important that you do not share passwords with anyone, and change any password immediately if you believe it may have been compromised.
We will not keep your personal information for any longer than is necessary in light of the reason(s) for which it was first collected. We may keep your personal information for longer for research or statistical analysis, but will only do so in an anonymised way. Personal information that is no longer necessary will be deleted after a reasonable period of time. In certain circumstances, you have the right to request us to delete your personal information.
Under European Data Protection Legislation you have certain rights which we will always work to uphold:
You have the right to request the personal information that we hold on you. To protect your privacy we may ask you to verify your identity.
If you believe that personal information we hold on you is inaccurate or incomplete then you have the right to request that it is rectified.
In certain circumstances, you have the right to request us to delete your personal information, for example, if it is no longer needed for the reason it was collected in the first place, or if you withdraw your consent.
In certain circumstances, when you have provided your personal information directly to us, you will have the right to receive your personal information in a digital format, or request us to transfer your personal information to a third party.
You have the right to request us to restrict the processing of your personal information, if the processing is unlawful but you prefer the information not to be erased, if you contest the accuracy of the information, if the information is no longer needed to fulfil the original purpose of its collection, or you have informed us that you do not consider us to have a legitimate interest for certain processing.
You have the right to object to direct marketing at any time. We will not send you direct marketing without your consent and you can withdraw your consent at any time using the unsubscribe link in an email, updating your account preferences, or by contacting us. You also have the right to object to our processing of your personal information where the processing is based on our legitimate interests.
You can view and rectify some of your personal information through our Services by logging in to your account.
Please email all requests in relation to your rights and personal information to firstname.lastname@example.org. We will respond to your request as soon as possible, but may take up to one month. If for any reason we are unable to accept your request, we will let you know why, subject to any applicable restrictions.
If you have any unresolved concerns, you have the right to lodge a complaint as detailed below.
IDA Games Ltd
71-75 Shelton Street
If you are in any way dissatisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in the country where you live, work, or where you feel your rights were infringed. For example, the relevant authority in the United Kingdom is the Information Commissioner's Office (ico.org.uk).